+44 (0) 115 941 8851
+44 (0) 116 298 7500

Client Care

As a Chambers we are committed to providing the highest quality service. We take our responsibility for client care seriously and always strive to provide the best standard of practice.
Feedback

We aim to build long-lasting client relationships and ongoing feedback is an essential part of this. Your views are important to us and shape how we develop our barristers, staff and business. Please contact either of our Practice Directors, Anthony Krogulec (crime) or Stuart Walker (family & civil), or General Manager, Hannah Scothern, if you would like to provide feedback on your experience of working with KCH Garden Square.

Complaints Procedure

We hope that you enjoy working with us and that the service you receive meets or exceed your expectations. If you are not completely happy – for any reason, however small – please do not hesitate to contact us. We will do our utmost to resolve concerns as quickly as we can. We request that any complaint should be made in writing, detailing the following information:

a) Name and address;
b) Identity of the person about whom the complaint is made (the Subject);
c) Details of the complaint;
d) Copies of all material documents;
e) The remedy sought.

Complaints can either be sent to us by email to administration or by post for the attention of Hannah Scothern at 1 Oxford Street, Nottingham NG1 5BH. Please note that complaints will only be investigated by Chambers up to six months from the date of the relevant act or omission.

If you are unhappy with an investigation completed by Chambers, you may take up the complaint directly with The Bar Standards Board or The Legal Ombudsman.

Regretfully, we are only able to consider complaints against current members of KCH Garden Square. In the event that a barrister leaves chambers before a complaint is received, or whilst a complaint is in progress, the Complaints Policy shall cease to apply and remedy should be sought from either The Bar Standards Board or The Legal Ombudsman.

The Bar Standards Board

The Bar Standards Board has a 6-month time limit from the date of the relevant act or omission complained of, or within 3 months of Chambers’ written reply to your complaint.

Complaints Team
Bar Standards Board
289-293 High Holborn
London
WC1V 7HZ

The Bar Standards Board also provide a Barristers Register, which you can use to search for barristers who are authorised to practise in England and Wales. The register records barristers’ practising status and address, the legal activities they are authorised to undertake and whether they have been the subject of any disciplinary findings.

The Legal Ombudsman

Please note that The Legal Ombudsman will not normally consider a complaint unless it has first been referred to and considered by Chambers. A complaint must ordinarily be referred to The Legal Ombudsman within 12 months of the act or omission complained of, and within 6 months of Chambers’ written reply to your complaint.

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

The Legal Ombudsman publishes a range of information on a quarterly and annual basis which helps consumers, service providers and the wider legal sector understand the complaints they investigate, the decisions the have made as well as their own performance. This decision data is available here.

Retention of Complaint Information

As part of our commitment to client care we make a written record of any Complaint and retain all documents and correspondence generated by the Complaint for a period of 6 years.

Need help?

If you require any assistance, please do not hesitate to contact us.

1 Oxford Street,
Nottingham, NG1 5BH.
Telephone +44 (0) 115 941 8851
Fax: +44 (0) 115 941 4169
 
 
96a New Walk,
Leicester, LE1 7EA.
Telephone +44 (0) 116 298 7500
Fax +44 (0) 116 298 7501
 

Email us