KCH Garden Square aims to provide all clients with an exceptional level of service. However, if you have a complaint we would like you to let us know as soon as possible. You do not need to involve solicitors to make your complaint, but you are free to do so should you wish.
Complaints made in writing to Chambers should include the following details to allow us to deal with them as promptly as possible:
• Your name and address;
• Which member(s) of Chambers or staff you are complaining about;
• The reason for your complaint; and
• How you would like the issue to be resolved.
Please address your letter to the Head of Chambers, KCH Garden Square Barristers, 1 Oxford Street, Nottingham NG1 5BH, or for DX users, DX 10042 NOTTINGHAM.
Written complaints are dealt with by a panel made up of experienced members of Chambers within 8 weeks of receipt of your complaint. We will write to you to let you know that your complaint has been received, who will be dealing with it and the date by which we anticipate being able to respond to your complaint.
Your complaint will be treated as confidential and will be disclosed only to the extent that is necessary for us to deal with it properly. The Bar Standards Board is entitled to inspect documents we retain and seek information about the complaint when discharging its auditing and monitoring functions.
Complaints to the Legal Ombudsman or Bar Standards Board
If you are dissatisfied with the outcome of your complaint, you have the right to complain to the Legal Ombudsman, who deals with complaints concerning the level of service you have received. You must have already raised your complaint with Chambers before the Ombudsman will consider it.
You can write to the Ombudsman at:
PO Box 6806, Wolverhampton WV1 9WJ.
Telephone +44 (0) 300 555 0333
If you are complaining about professional misconduct by a barrister, a complaint can be made to the Bar Standards Board. There is a six-month time limit from the date of the act or omission about which you are complaining within which to make your complaint. If you have raised your complaint with Chambers first, there is a three month time limit from the conclusion of the investigation by Chambers in which to raise your complaint with the Board.
You can write to the Complaints Team at:
The Bar Standards Board, 289 – 293 High Holborn London, WC1V 7HZ.
Telephone +44 (0) 20 7611 1444
All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary to investigate and determine your complaint. The Bar Standards Board is entitled to inspect the documents and seek information about the complaint when discharging its auditing and monitoring functions.