KCH Garden Square aims to provide all clients with an exceptional level of service. However, if you have a complaint we would like you to let us know as soon as possible. You do not need to involve solicitors to make your complaint, but you are free to do so should you wish.
Chambers will consider all complaints that are raised within six months of the act or omission complained of.
All complaints should be made in writing and the Complainant is required to provide the following in order to allow us to deal with the complaint as promptly as possible:
• Your name and address;
• Identity of the person about whom the complaint is made (the Subject);
• Details of the complaint;
• Copies of all material documents;
• How you would like the issue to be resolved.
Complaints should be sent to firstname.lastname@example.org.
If the Complainant does not have access to email, the complaint should be sent by post to The Deputy Head of Chambers, KCH Garden Square, 1 Oxford Street, Nottingham NG1 5BH.
Chambers will acknowledge receipt of a complaint within 2 working days and provide the Complainant with details of how the complaint will be investigated.
Complaints will be treated as confidential and will be disclosed only to the extent that is necessary for us to deal with it properly. The Bar Standards Board is entitled to inspect documents we retain and seek information about the complaint when discharging its auditing and monitoring functions.
Complaints to the Legal Ombudsman or the Bar Standards Board
If you are dissatisfied with the outcome of your complaint, you have the right to complain to the Legal Ombudsman, an independent body for complaints about the services that lawyers provide to their clients.
A complaint cannot be made to the Ombudsman unless the Complainant has already gone through the Chambers Complaints Procedure and remains dissatisfied with the result.
The Legal Ombudsman can be contacted at:
PO Box 6806, Wolverhampton WV1 9WJ
Telephone: +44 (0) 300 555 0333
The Legal Ombudsman publish decision data to maintain transparency around their decision making and to encourage and support improved complaints handling by service providers. This data is available on their website here.
If you are complaining about professional misconduct by a barrister, a complaint can be made to the Bar Standards Board, the regulatory arm of the Bar Council. It can investigate complaints where a barrister may have broken the rules or acted in a way that might damage the public’s ability to trust barristers.
The Complainant may take their complaint up with the Bar Standards Board directly but there is a 6 month time limit from the date of the act or omission about which you are complaining within which to make your complaint, or 3 months from conclusion of an investigation by Chambers.
The Bar Standards Board can be contacted at:
Complaints Team, The Bar Standards Board, 289 – 293 High Holborn London, WC1V 7HZ
Telephone: +44 (0) 20 7611 1444
The Bar Standards Board have a Barristers’ Register on their website here where you can you can search for barristers who are authorised to practise in England and Wales. The register records Barristers’ practising status and address, the reserved legal activities they are authorised to undertake and whether they have been the subject of any disciplinary findings.
All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary to investigate and determine your complaint. The Bar Standards Board is entitled to inspect the documents and seek information about the complaint when discharging its auditing and monitoring functions.